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Pamela’s Blog:
The Energy Utility - re-imagined, re-invented

Posts Tagged ‘Language’

May 27, 2012

“Customer” or “Customer Base”?

The last decade of the energy utility industry has brought new, or in some cases renewed, focus to the customer.  It is not uncommon to find someone in the officer or high-level manager ranks at utilities with the “word” customer” in their title.  Customer surveying is frequent and ubiquitous.  Commissions occasionally join in, looking at … + read more

January 9, 0201

What is normal?

What is normal? We use the word normal all of the time. The weather is normal or it is not normal. My sister is behaving normally or not normally. Home sales are normal or not normal. We just need to wait a while and then things (the economy, our family situation, the weather, whatever) will … + read more

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