Graceful Systems
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Pamela’s Blog:
The Energy Utility - re-imagined, re-invented

Posts Tagged ‘Customers’

July 10, 2012

Thinking Differently About Outages

By now, most if not all of the homes and businesses left without power by the end-of-June storms have electricity service again.  As is common after events such as these, various communities are agitating for their utility to underground the distribution lines to lessen such outages and the Edison Electric Institute – predictably – is … + read more

May 27, 2012

“Customer” or “Customer Base”?

The last decade of the energy utility industry has brought new, or in some cases renewed, focus to the customer.  It is not uncommon to find someone in the officer or high-level manager ranks at utilities with the “word” customer” in their title.  Customer surveying is frequent and ubiquitous.  Commissions occasionally join in, looking at … + read more



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