Graceful Systems
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Pamela’s Blog:
The Energy Utility - re-imagined, re-invented

Service regulation

May 27, 2012

“Customer” or “Customer Base”?

The last decade of the energy utility industry has brought new, or in some cases renewed, focus to the customer.  It is not uncommon to find someone in the officer or high-level manager ranks at utilities with the “word” customer” in their title.  Customer surveying is frequent and ubiquitous.  Commissions occasionally join in, looking at … + read more

May 1, 2012

Are We “Ensuring” or “Enabling” Utility Service?

Almost every set of state public utility regulatory statutes has some version of the following charge to the Commission: “Ensure [or assure] that public utilities provide safe and adequate service at just and reasonable prices.”  Every Commission takes this charge very seriously and public utilities, in turn, work hard to provide energy utility service to … + read more

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